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ANZSCO 263212 : ICT Support Engineer
ICT Support Engineer job description
ICT Support Engineer ANZSCO 263212 develops support procedures and strategies for systems, networks, operating systems, and application development, solves problems, provides technical expertise and direction to support system infrastructure and process improvements, and diagnoses and resolves complex system problems.
ICT Support Engineer skills requirements
Skill level
- Level 1 or Equivalent
Specializations
- Support Analyst
- Support Architect
Skills assessment authority
| This occupation is on the following skill lists: | This occupation is not on the following skill lists: |
|---|---|
| • Combined Skilled Occupations List (STSOL MLTSSL) | • Labor Market Testing Required for 457 List (LMTL) |
| • Medium Long Term Strategic Skills List (MLTSSL) | • Short-Term Skilled Occupation List (STSOL) |
| • RSMS Occupations List (RSMSL) |
Visa provision for ICT Support Engineer
As the occupation is listed on the Short-term Skilled Occupation List (STSOL), it is possible to apply for a Skilled Nominated 190 visa or a Skilled Regional Nominated 489 visa.
If you are employed in this occupation and wish to pursue a GSM visa, you must apply for state nomination to move to Australia.
Note: *Please note that while the occupation is on the STSOL, it remains a possibility that no states currently have a demand for people in that profession. The online assessment only lists occupations that are now in demand by a state or territory in Australia, so if the occupation does not appear on the online assessment, you should consider seeking an employer sponsor in Australia.
Unit Group: 2632 ICT Support and Test Engineers
Job description
The job of the ICT Support Engineer is to develop procedures and strategies to support, create, maintain, and manage technical quality assurance processes and guidelines and system infrastructure, investigate, analyze, and resolve system problems and performance issues, and test the behavior, functionality, and integrity of systems.
Tasks
- Scheduling and conducting quality audit inspections and analyzing and reviewing systems, data, and documentation.
- Identifying variations and potential high-risk areas in securing adherence to standards and procedures.
- Recommending corrective action plans and improvements in resolving non-compliance with standards detected through monitoring and auditing processes and procedures.
- Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures, and quality control issues and activities.
- Developing, conducting, and providing technical guidance and training in application software and operational procedures.
- Analyzing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade, configuration, and troubleshooting desktops, software, hardware, printers, Internet, email, databases, operating systems, and security systems.
- Testing, identifying, and diagnosing functionality errors and faults in systems and programming code within established testing protocols, guidelines, and quality standards to ensure systems perform to specification.
- Performing organizational systems architecture reviews and assessments and recommending current and future hardware and software strategies and directions.
- Creating and reviewing technical documentation such as procedural, instructional, and operational guides and manuals, technical reports and specifications, and maintenance inventory systems.
Skill level
Most occupations in this unit group have a skill level commensurate with a bachelor’s degree or higher qualification. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1). At least five years of relevant experience and/or vendor certification may substitute for the formal qualification.
Occupations in this group
- 263211 ICT Quality Assurance Engineer
- 263212 ICT Support Engineer
- 263213 ICT Systems Test Engineer
- 263299 ICT Support and Test Engineers (nec)
Note: Whilst a similar occupation may appear in the same software and applications programmers group, if not specifically listed in the STSOL or MLTSSL, the ANZSCO description should be used for reference purposes only.
English requirement
- IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overall;
- OET result with a minimum grade B in all sections;
- OEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overall L93);
- PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overall
Exceptions
- Australian Graduate exceptions apply in some states/territories
- Priority Skilled Lists may apply a specific requirement in some states/territories
- Countries exempt from submitting IELTS or OET include the UK; Canada; New Zealand; US; and Ireland
Where mandatory licensing or registration is required, you must demonstrate a level of English sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.
ICT UNITS
• Business Process Re-engineering
• Computer Audit
• ICT Security
• Operating systems – (Unix, Linux, Xenix, Network OS)
• Quality management – (Quality Assurance, Software Quality)
• Risk Management
• Software Engineering
• Software validation – (Software Testing)
• Testing strategies and methods
• Computer forensics
• Computer Science
• Data communications – (WAN, LAN)
• Database design
• Database implementation
• Database Management Systems – (Relational Database, Object Oriented Database)
• Digital communication
• Information security – (Data security)
• Internet forensics
• Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
• Introduction to Information Systems
• Network architecture
• Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
• Software architecture
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