Download Employment Reference Letter Sample for ICT Support Engineer
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ACS Reference Letter Sample for ICT Support Engineer
Employment Reference Letter Sample for ICT Support Engineer- ANZSCO 263212
Here is an ACS Reference Letter Sample for ICT Support Engineer for ACS RPL Skill Assessment. This letter is to be issued by the HR/Manager of your organization on company letterhead including particular information regarding the duties you performed and the skills applied on the job. Employment Reference Letter for ICT Support Engineer will be assessed as “Not Suitable due to insufficient information” if the specific details of duties are not stated in the references.
Date: 23/08/2016
To whomsoever it may concern
This is to certify that Gordon Cox was working with Trinity Biotech Plc at Bray, Co Wicklow, Ireland as a Full-Time employee since Jan 19, 2009 to Jun 30, 2016 as an ICT Support Engineer.
His Roles and responsibilities are as follows:
- Installing, upgrading, supporting and troubleshooting Enterprise Applications hosted on Windows Server
- Installing, upgrading, supporting and troubleshooting Enterprise Applications running on Microsoft Terminal Services
- Installing, upgrading, supporting and troubleshooting Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.
- Interacting with numerous computer platforms in a multi-layered client server environment
- Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
- Diagnosing and quickly resolving a wide range of Windows applications and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support
- When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
- Developing trends by monitoring and analyzing incoming calls, problems and support requests
- Installing, upgrading, supporting and troubleshooting XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
- Installing, upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Customizing desktop hardware to meet user specifications and site standards
- Performing work in compliance within specified warranty requirements
- Returning defective equipment/parts to maintenance inventory, documents customer repairs, maintaining and restocking assigned parts inventory to insure proper spare parts levels
- Monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator escalated the issue/problem to proper tier 3 support team member
- Developing trends by monitoring and analyzing incoming calls, problems and support requests Operational
Sincerely yours,
Mr Nicholas,
Manager
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