Date: 03/02/2017

To whomsoever it may concern

This is to certify that Jacob Thomson was working with Bookham Technology plc at Caswell Swansea, United Kingdom as a Full-Time employee since Nov 6, 2008 to Jan 18, 2017 as an ICT Trainer.

His Roles and responsibilities as an ICT Trainer are as follows:

• Assessing effectiveness of training and development activities and revise programs as needed
• Creating training and development objectives and determine which users need particular training
• Creating training manuals, user guides, web tutorials and support to assist clients in accessing information for operating system
• Designing, scheduling and leading IT training classes or workshops for users or potential clients, working with external training suppliers to deliver specific training programs needed for clients
• Managing training needs of organizations and clients, organizing internal and external training and development resources
• Researching latest software programmes and updates on technology to conduct new training sessions and advise clients on latest information
• Understanding software and hardware programmes used by individuals or companies and determine training necessities
• Carrying out training needs analysis
• Defining the skill sets needed to perform different roles
• Carrying out performance assessments to determine the skills gap between current and desirable learner skill levels
• Designing training programmes appropriate to the skills needed
• Developing an appropriate mix of formal and informal development activities
• Ensuring that the learning environment and resources support learner needs
• Designing course materials and other documents such as handouts, manuals and exercises
• Preparing the learning environment and resources, including setting up IT equipment where appropriate
• Delivering training programmes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. e-learning and webinar) settings
• Supporting and coaching learners using learning technologies to deliver skills
• Evaluating the effectiveness of training programs and learning outcomes
• Liaising with partners (e.g. external course providers, employers, examining bodies) to fulfill the skills needs of an organization
• Developing peer networks to keep abreast of current thinking
• Maintaining appropriate records of learner development and resource allocation

Sincerely yours,

Mr Jeffrey,
Manager